Unified Communications Contact Center Express Implementation ...

At killtest, you can get the best and the latest study materials for Cisco certification 642-165 exam. The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate?s knowledge of the design, implementation, and operation of UCCX deployments. The following are the exam topics of Cisco others 642-165 exam.

Design a Unified Contact Center Express System deployment
Implement a Unified Contact Center Express System
Operate a Unified Contact Center Express System

After you have a good understanding of the Cisco 642-165 exam topics and with the help of killtest 642-165 test questions, you can get Cisco UCCX certification quickly without any effort. Killtest Unified Communications Contact Center Express Implementation(UCCX) 642-165 test contains 89 Q&As, which covers 96% of the actual test.

which three tasks are supported by the cisco supervisor desktop?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent

D. change an agent s state to ready
E. send an email to an agent
Answer: ABD
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D
how do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

Source: http://1143g.com/unified-communications-contact-center-express-implementationuccx-642-165-test.html

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